Frequently Asked Questions

01 _ Experts in Technology Fields

Leading global logistic and transport agency

It entirely depends on your budget, timeline, and cargo type.

  • Air is best for urgent, high-value, or time-sensitive goods (under 500 kg) moving internationally.
  • Ocean is the most cost-effective for heavy, bulky, or non-urgent cargo (over 500 kg) moving between continents.
  • Road is ideal for regional/near-border destinations (under 2,500 km) offering flexible door-to-door delivery.
  • Our in-house logistics consultants will run a cost-vs-time analysis for you for free to recommend the optimal mix (e.g., Air + Road or Ocean + Warehousing).

Absolutely. We are a fully integrated 3PL (Third-Party Logistics) provider. We manage end-to-end logistics including:

  • Pickup from your supplier’s dock.
  • Customs brokerage (import/export documentation and duty calculation).
  • International shipping via your chosen mode.
  • Final mile delivery to your facility.

If you aren't ready for delivery, we can hold your cargo in our bonded warehouses and release it to you on your schedule.

We provide a single, unified digital tracking portal with a unique reference number for your entire shipment.

This portal updates in real-time across all modes. Even when your cargo transfers from a ship to a truck, or from a plane to a warehouse, you will see the GPS location and status update without needing separate tracking numbers for each carrier. You will also receive proactive SMS/email alerts for any delays or milestones.

Our warehousing operates on a flexible "pay-as-you-grow" storage model.

We have dedicated overflow zones that are not tied to long-term contracts. During your peak season, we can expand your storage footprint within 24 hours. Additionally, we offer cross-docking services where incoming ocean/air freight is immediately sorted and shipped out by road within hours, so you don’t pay storage fees on goods that move quickly

If your container is flagged for inspection, our in-house customs brokerage team immediately takes over.

We digitally submit the required documents to the authorities and have a local agent physically present at the port to expedite the physical inspection.

We will notify you within 1 hour of the hold. If the delay extends beyond 24 hours, we will automatically pivot your warehousing slot to receive the cargo and re-route any downstream road freight to minimize disruption to your end-customers.

We are fully IATA (Air) and IMDG (Ocean) certified for Dangerous Goods (DG) and operate specialized fleets:

  • Air: Active temperature-controlled ULD containers (range: -20°C to +25°C).
  • Ocean: Refrigerated (Reefer) containers with 24/7 remote temperature monitoring.
  • Road: Insulated dry vans and冷链 (cold-chain) trucks with GPS temperature trackers.

We require a Material Safety Data Sheet (MSDS) and special handling instructions at booking to ensure strict compliance and safety across all modes.

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